To another runner:
Registration is personal and cannot be transferred to another runner.
To another race of the same event :
It is possible to transfer your registration to a shorter distance up to 4 weeks before the event and within the limit of available spots.
It is also possible to ask to transfer your registration to a longer distance but the request will not be automatically accepted and will be at the discretion of the race director.
Transfers are only available if the new distance is not sold out.
To request a change in the race distance, please contact the organization via the contact form
If you have purchased cancellation insurance and request a transfer to a different race distance, you will be eligible for a refund of the original registration fee paid.
Please note that it is not possible to defer your registration to future editions of the Monte Rosa Walser Waeg by UTMB event or other events of the UTMB World Series.
A) Registrations with cancellation insurance:
Runners are offered the possibility to subscribe to a cancellation insurance with an external company offered by the organisation during the registration process. Purpose of cancellation insurance is to reimburse registration fees paid for Monte Rosa Walser Waeg by UTMB® event in case a participant applies to cancel his or her registration.
You can find the insurance terms and conditions HERE and the IPID.
- In case of documented cause (documentation will be asked) according to the conditions of the insurance company, you will get a 100% refund of the race bib cost.
- If there is no documented cause, 50% of the bib costs will be refunded.
Runners who wish to subscribe to the cancellation policy will be asked to pay an additional 10% of the total amount, to be added to the registration fee.
To cancel your registration and apply for a refund, you need to access your registration dashboard and click on "Declare a cancellation claim", your registration will be cancelled and your refund request form will be adressed to the insurance.
You can find detailed instructions on how to request a refund HERE , as well as Xplorassur FAQ HERE.
Cancellation insurance must be booked exclusively at the time of registration.
B) Registrations without cancellation insurance:
There will be no type of refund for runners who wish to cancel their registration and have not contracted their cancellation insurance. You can cancel your registration from your dashboard.
C) Exceptional conditions in case of event cancellation:
If the event or a race is canceled, or if the event must be organized differently (for example, one or more races must be canceled), for any reason not attributable to the control of the organisation, more than 30 days before the start, runners may be partially reimbursed for entry fees. In such a case, the amount of the refund would be decided in a way that allows the organization to meet the expenses incurred from the date of cancellation.
Read the entire policy here. You can contact the organizer via the contact form if you have more questions or doubts.